Modern workplace
Supporting people and the tools they depend on, from onboarding to everyday troubleshooting.
01PS > Get-Item 'Garan Thomas' -Profile
HUMAN FIRST. TECH ALWAYS.
Garan
Thomas
IT Support Engineer Manager
(AI & IT Services)
Making IT work better for people.
Building what comes next with AI.
$Garan = [Human]@{OBJECT
- Location
- 'South Wales, UK'
- Age
- 29
- Industry
- 'Clinical Research / IT / AI'
- Focus
- @('People', 'Systems', 'Possibilities')
- CreativeSide
- 'Photography'
- IsHuman
- $true
02 # a little about me
Good technology starts with people.
I lead IT support engineering and help shape AI-enabled services in clinical research. My work brings together enterprise support, Microsoft 365, modern endpoints and secure infrastructure with practical automation and internal AI tools.
I enjoy untangling difficult problems, taking the repetition out of everyday work, and giving people better ways to find what they need. From a more useful self-service portal to a locally hosted AI platform, I care about making technology reliable, approachable and useful.
Outside IT, I’m usually exploring photography, cars or another computer project. That creative side carries into the guides, training and digital experiences I build, too.
01 / Lead & support02 / Automate & improve03 / Build & explore
PS > Get-Skills -GroupBy Domain
THE TOOLKIT
From the endpoint
to the AI stack.
Hands-on engineering, service leadership and a creative approach to getting things done.
Endpoints, identity & access
Device deployment, imaging, software packaging, permissions and secure remote support.
AI & automation
Locally hosted models, knowledge retrieval and practical workflows that reduce manual effort.
Infrastructure & service delivery
Reliable platforms, clearer operational visibility and better self-service experiences.
Communication & creativity
Turning technical detail into clear documentation, training and thoughtful visual content.
PS > Get-Projects | Select-Object Impact
SELECTED WORK
Less friction.
More possibility.
A few of the things I’ve led, built and helped improve. Open an entry to explore.
01SERVICE OPERATIONSA service desk for 400 users
I replaced a legacy ITSM tool with SysAid, adding tailored workflows, self-service and SysAid AI for a 400-user organisation.
02AI & KNOWLEDGEVeeva Vault AI assistant
I built an OpenAI-powered assistant fed by daily SOP/WI document updates, giving staff answers with citations back to their sources.
03INFRASTRUCTUREPhysical servers → VxRail → Azure Local
I migrated physical infrastructure onto VxRail vSphere, then led planning and delivery of the move into Azure Local.
04ENDPOINT ENGINEERINGWindows 11 readiness, across 300 laptops
I helped identify and resolve upgrade blockers across a 300-laptop estate without needing physical access to the devices.
05AI SERVICESLocal AI infrastructure & internal tools
I built GPU-backed AI servers and internal assistants, connecting local models, vector databases and knowledge retrieval to tools staff can use.
06CLOUD & REMOTE WORKFrom Horizon to Azure Virtual Desktop
I managed VMware Horizon environments and planned and delivered migration to Azure Virtual Desktop for secure, scalable remote working.
07PEOPLE & PROCESSLeading support. Improving the everyday.
I lead a team of engineers and manage day-to-day support operations, while developing automation, service workflows and documentation that reduce repetitive work and help people get the support they need.
More on the projects, platforms and services behind this work.
See more at garan.cloudPS > Get-Life -OutsideTheTerminal
A DIFFERENT KIND OF FOCUS
Sometimes, the best
output is a photograph.
Same curiosity. Different lens.
Photography gives me another way to explore, notice the details and make something worth sharing. It also shapes how I approach web design, visual content and communicating complicated ideas.
Explore my photography01 / Photography & visual storytelling
02 / Cars & computers
03 / Always something new to explore